Skip to main content

​
Billing & Subscriptions

Eyesotope uses a subscription-based model with optional credit and seat add-ons. Manage everything from the Billing page, powered by Stripe for secure payment processing.

​
Accessing Billing

Click your user avatar in the top-right dropdown and select Billing, or navigate to the Billing page from the sidebar.
Billing management is available to farm Admins only.

​
Overview

The Billing overview shows your current subscription status at a glance:
  • Current plan with tier-specific badge (Free, Starter, Pro, Enterprise)
  • Subscription status — Active, Trialing, Past Due, or Cancelled
  • Resource usage bars — Visual indicators showing how much of your plan limits you’re using (fields, storage, API calls, etc.)
  • Quick-action buttons for common tasks like upgrading or managing payments

​
Plans

Compare available subscription tiers and manage your plan.

​
Viewing Plans

The Plans tab shows all available plans side by side with:
  • Feature lists per tier
  • Pricing information
  • Your current plan highlighted

​
Changing Plans

If you don’t have an active subscription:
  1. Select a plan
  2. Click Subscribe
  3. You’ll be redirected to a secure Stripe Checkout page
  4. Complete payment and you’ll be redirected back to Eyesotope

​
Credits

AI features consume credits from your farm’s credit wallet.
  • Current balance — Displayed prominently with color coding (green > 100, yellow 20–100, red < 20)
  • Purchase credits — Buy credit packages via Stripe Checkout
  • Usage ledger — See what consumed credits and when
  • Top-up history — Track all credit purchases
The AI credit balance is also visible in the top-right dropdown from anywhere in the dashboard, so you can monitor it without visiting the Billing page.

​
Seats

Manage how many team members your farm can have.
  • Current seat count — How many seats you have vs. how many are in use
  • Purchase additional seats — Buy more via Stripe Checkout
  • Seat ledger — Changes over time

​
Invoice History

View and download all past invoices:
  • Invoice list with dates and amounts
  • Payment status badges — Paid, pending, failed
  • PDF download — Click to download any invoice

​
Stripe Customer Portal

For advanced billing management (updating payment methods, viewing full Stripe history), click Manage Billing to open the Stripe Customer Portal.

​
Automatic Sync

After completing a Stripe Checkout session, Eyesotope automatically synchronizes your subscription, credits, or seats. If the Stripe webhook hasn’t propagated yet, the system retries synchronization up to 3 times with a short delay.
If your subscription shows as “Past Due,” your payment method may need updating. Use the Manage Billing button to access the Stripe Customer Portal and update your payment details.